StepRep Blog – Online Reputation Management

NoMoreDoorKnocking is Changing! However it will remain the name of our blog for StepRep, the Homes Services side our new Company – MyFront Steps. Confused yet? Let me explainIn this post I will attempt to answer the questions: What is MyFrontSteps? What is StepRep, and how does it fit into MyFrontSteps?

So what is MyFrontSteps? Well, MyFrontSteps connects people over any social network allowing them to control the sharing of their home with friends, family and the world – from their front steps in. It allows them to leverage the collective experiences of their social graph – people they know and trust – to find inspiration and local service providers to improve home and lifestyle.

We have put together a video in the Creative Craft style to describe what we do.

We believe MyFrontSteps will have millions of homeowners sharing their home and home experiences on their social network of choice.

We intend to help people and companies in the real estate and home services industry to connect with these consumers via our StepRep product.

So what is StepRep and how will it work for you? Well, StepRep is going help you in at least three ways:

StepRep will help you track and monitor your online Reputation and Identity

There are lots of reasons why your online Identity and Reputation are important. Today you can monitor what people are saying about you on websites and blogs with lots of tools like Google Alerts or RSS feeds. Tomorrow, StepRep will automate that process and help you to monitor the right things. More than that, however, we will help you to monitor what people may be saying about you in places you might not even know about. Anywhere the conversation is occurring such as; Facebook, Linkedin, Myspace, Flickr, YouTube, Plaxo, Friend Feed, Twitter, Plurk , or any of the emerging platforms and services. Services that you won’t be forced to join.

It will help you manage and even build your online Reputation

Today it is a technical and time consuming chore to mange and build your online Reputation. Websites, blogs, news releases, social network profiles; the list and the work involved, is immense. We aren’t going to give you all the details just yet, but we promise to make managing and building your online reputation an order of magnitude easier.

Most importantly, StepRep will let you leverage your Reputation, via past and current customers, to gain trusted access to all the people in their social graph (people who know and trust them), on all the different social networks.

In our past lives we learned something that all technology providers should know. Real Estate professionals don’t use technology for the sake of technology; they use it to make their lives, and their customers’ lives, better. Put another way, technology doesn’t change “what” people do, it just changes “how” they do it.

We also noted phenomena in technology adoption and usage. It goes something like this. An Agent or Broker has no business so they embrace technology to attract new business. They attract new business, impress their new customers, and their new customers refer more new business. They then become so busy they cannot keep up with the use of the technology tools so they quit using them.

The key thing to note is that satisfied customers refer business – lots of it. What if you could get your customers to advertise to all their friends that they choose you as their professional of choice?

With StepRep and MyFrontSteps you will be able to do just that. StepRep will allow you to connect with your past customers as friends on the social networks where they hang out. You will be able to connect with them as “friends” on all the social networks without having to join all these networks. In short you will be able to leverage your great reputation, built by the great work you have done for past clients.

Your customers’ friends friends will see you in the context of whatever social network they happen to be on. This gives your customers a chance to connect with you as friends and hold you up to their friends as their professional of choice.

This is important, because we all know, as much as your customer may like you or your work, they aren’t going to be recommending you in every conversation. That said, today, more and more conversations are happening on Social Networks. Connecting with customers as their friend, and provider of choice, helps make you a part of the conversation when and where it occurs.

If Joining Linkedin, Myspace, Facebook, Twitter, Hi5, Orkut, building a website, writing and maintaining a blog sounds and feels like too much work then StepRep is for you. In fact, as your satisfied customers participate in the social networks of their choice they do the work of recommending you.